I have dentophobia, but Dr. Timm was SO great about making me feel comfortable and heard. I loved Eldridge Dental’s care! The ONLY reason my review is 4 stars instead of 5 is because, while Dr. Timm was fantastic, there was one instance of lack of communication that did inconvenience me recently. TLDR: always be sure that you're getting ALL the information from ANY dentist. Eldridge Dental overall has been great! There was just one instance of lack of communication from the front desk staff that caused me a lot of trouble down the line. The long story: I need my wisdom teeth removed, and the earliest they could schedule me was a couple months out. So I went and found another dentist that could do it a lot sooner. I made the surgery appointment, took the day off from work, bought all the liquid foods, fasted, etc. But when I arrived at my surgery appointment at the other dentist, they had to *cancel* my appointment while I was there waiting, because they didn't have the proper X-rays for my teeth, like they said they did. Now, it turns out, the issue was that the new dentist SHOULD have asked much sooner than they did for the X-rays, because it takes a while to send them over. That's their fault. But the Eldridge Dental front desk lady who told me she would send over the X-rays *did not tell me* that sending over CT scan X-rays takes a long time. If she HAD told me that, I would have pressed the new dentist much more urgently and frequently about whether they had gotten the CT scan, to make SURE they had them before my appointment. As it was, I didn't KNOW that I should make sure the new dentist had the CT scan. I thought it was as simple as an email. If the front desk lady had informed me that this transfer would take a long time, my procedure wouldn't have been cancelled. I would have been on top of it. But she didn't tell me. BUT, Eldridge Dental did call me to personally to call out their own slip-up, and they sincerely apologized! The other dentist didn't do that. Ultimately, I would still recommend Eldridge Dental -- just make sure to press the front desk staff to make sure you have all the information. That's all! Still a solid 4 1/2 stars.
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